Frequently Asked Questions
Quick answers to common questions about ordering from BoldPoint Printing.
Last Updated: September 2026
What products can I order online?
You can order business cards, trading cards, postcards, rack cards, push cards, flyers, and posters & large prints. Browse them all on our Products page.
How do I place an order?
Open a product, choose your options in the Product Studio, upload your print-ready artwork, and add the product to your cart. Then review your cart and check out.
Do I need an account to upload artwork?
Yes. You need to be signed in to upload artwork in the Product Studio. Creating an account also lets you view your orders and saved addresses.
What file types can I upload?
PDF is preferred. We also accept AI, EPS, SVG, PSD, TIFF, PNG, and JPG files. See our Artwork Guidelines for tips on preparing your file.
How long will my order take?
Production time estimates shown on our website are estimates, not guaranteed delivery dates, and they are separate from carrier transit time. See our Artwork & Production Policy and Shipping & Delivery Policy.
How much does shipping cost?
Shipping charges are calculated and shown to you at checkout before you pay. Learn more on our Shipping & Delivery help page.
Can I change or cancel my order?
Contact us as soon as possible. Changes or cancellation may be possible if your order has not entered production, but we cannot guarantee it. See our Refund & Cancellation Policy.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and photos. Our Damage & Reprint Policy explains what to do and how we evaluate claims.
Still have a question?
Visit our Contact page, call (601) 912-1079, or email info@boldpointprinting.com.