Refund & Cancellation Policy

Because your order is custom-produced to your specifications, a refund is not automatically available simply because you change your mind after production has begun.

If you need to cancel an order, please contact us as quickly as possible. Cancellation may be possible if your order has not yet entered production, but we cannot guarantee that every cancellation request can be honored, especially if production has already started.

Once your artwork has been approved and production has begun, our ability to cancel or refund your order may be limited, because manufacturing costs have already been incurred on your behalf.

Orders that have already shipped generally cannot be cancelled. If your order arrives damaged, defective, or incorrect, please see our Damage & Reprint Policy.

When a refund is appropriate, our team may issue a full or partial refund to your original payment method where possible.

We cannot promise that a refund will post to your bank or card instantly — processing time after a refund is issued can vary depending on your payment provider.

In some cases, we may resolve a cancellation or issue by adding store credit to your account instead of, or in addition to, a refund to your original payment method. Store credit is applied automatically at checkout on future orders and never expires. You can view your store credit balance and history from your account page.

If an order that used store credit toward its total is later cancelled, that portion of the credit is returned to your account rather than refunded as cash.

Cancelling an order and issuing a refund are related but separate actions. An order being marked cancelled does not necessarily mean money has already been returned to you. Your account and order status will reflect the actual state of any refund.

BoldPoint Printing is generally not responsible for reprinting or refunding orders due to mistakes contained in artwork you approved or submitted, or due to specifications you selected incorrectly. Examples include:

• Misspelled words
• An incorrect phone number
• An incorrect address
• An incorrect date
• Incorrect dimensions selected
• Incorrect quantity selected
• Low-quality artwork you supplied

Our Artwork & Production Policy has more detail on what our artwork review does and does not check.

If you need to cancel an order or have a question about a refund, please visit our Contact page or email us at info@boldpointprinting.com as soon as possible.