Returns, Refunds & Reprints Help

Every order is custom-produced to your specifications, so custom printed products are not returnable simply because you no longer want them.

Contact us as soon as possible. Cancellation may be possible if your order has not entered production, but it cannot be guaranteed. Once production has begun or an order has shipped, cancellation and refunds may be limited. See our Refund & Cancellation Policy.

Please contact us within 5 business days of delivery with your order number and photos of the product, packaging, and shipping label. If we confirm a qualifying production error or shipping damage, we may offer a reprint, replacement, refund, or store credit. See our Damage & Reprint Policy.

• Spelling, phone number, address, or date mistakes in artwork you approved
• Low-resolution artwork you supplied
• Size, quantity, or options you selected incorrectly
• Normal screen-to-print color variation

See our Artwork & Production Policy for what our artwork review does and does not check.

Visit our Contact page or email info@boldpointprinting.com with your order number and a description of the issue.